Talent Headshot
Ma Monica Ylaya
ma.monicaj@gmail.com
09557825722
PH
About Me
I have two years of experience in the BPO industry, specializing in customer service, where I honed my communication, problem-solving, and multitasking skills. I also worked for eight years with the Philippine National Police, managing social media communications and developing skills in public relations and digital content. Additionally, I gained experience as a survey agent and an appointment setter for a client. Now, I'm eager to transition to a work-from-home role, as it allows me to balance my professional and family life while staying productive and focused. My diverse background makes me confident in contributing effectively in a remote setting.
Basic Information
Full Name
Ma Monica Ylaya
Email Address
ma.monicaj@gmail.com
Phone
09557825722
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Western Mindanao State University
Field of Study
Nutrition Dietetics
Graduation Year
2009
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Sutherland Global Service
Job Title
Call Center Agent ( Customer Service)
Start Date
10/12/2008
End Date
12/12/2009
Job Description
A Customer Service Agent specializing in antivirus products assists customers in upgrading their antivirus software. They provide guidance on product features, help troubleshoot issues, and ensure a smooth upgrade process. The role involves addressing customer inquiries, explaining upgrade options, and resolving any technical issues to enhance customer satisfaction and product security. Strong communication skills and technical knowledge of antivirus software are essential for success in this role.
Company Name 2
MindValley
Job Title
Appointment Setter
Start Date
20/11/2024
End Date
20/12/2024
Job Description
Managed appointment scheduling for individuals interested in the Mindvalley Investing Mastery program.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science | Cybersecurity
Creative Skills
Graphic Design | Animation & Motion Graphics | Video Editing | Photography | Copy writing & Content Creation | Graphic Design | Animation & Motion Graphics | Video Editing | Photography | Copy writing & Content Creation
Business Skills
Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM)
Communication