Company Name 1
EG Healthcare
Job Title
Executive Admin Assistant
Job Description
In my previous role as an executive assistant in the healthcare industry, I frequently worked with billing departments, insurance representatives, and healthcare providers to ensure accurate and timely processing of claims and payments. I gained hands-on experience with insurance verification, explaining benefits to patients, and helping resolve discrepancies between healthcare providers and insurance companies. This involved working with both private and government health plans, understanding various coverage types, and ensuring that all claims were properly submitted and followed up on.
Company Name 2
Full Potential Solutions
Job Title
Customer Service Representative
Job Description
As a Customer Service Representative (CSR) for Uber, my role involves providing support to both riders and drivers through various channels such as phone, chat, or email. You help resolve a wide range of issues, including trip-related concerns, account issues, fare discrepancies, and technical difficulties with the Uber app. Your goal is to ensure that both riders and drivers have a smooth and satisfactory experience with Uber’s services.
For riders, you may assist with booking trips, handling complaints about ride quality or safety, and addressing payment concerns. For drivers, you might help with onboarding, troubleshooting the app, navigating policies, and dealing with issues like incorrect payouts or app malfunctions.