I'm Ian Christian Ozoa and I over 7 years of experience supporting US based healthcare accounts both for member and provider services. Over these years I have polished my skills and abilities to excel in this field. I'm proficient in benefits and eligibility verification, claims processing, account management, data entry and medical records management. Plus my core competencies lies in providing total customer satisfaction and solutions through over the phone interaction. I'm very passionate about my work and I know how to get my job done. I believe that being passionate about my work is one of my strongest qualities. I'm always eager to show up for work. I lead lead by example and I'm always proactive when it comes to identifying and addressing customers issues which can help boost overall productivity and help meet deadlines.