Talent Headshot
Ugochi Ukpebor
anumadustella@gmail.com
+2348064746623
NG
About Me
As a dedicated Virtual Administrative Assistant with over three years of experience, I specialize in streamlining operations for medical professionals. My expertise lies in managing appointment scheduling, patient communication, medical record organization, and insurance claims processing, ensuring seamless workflows for busy practices. Proficient in HIPAA-compliant tools and software like EHR systems and CRM platforms, I thrive in high-pressure environments that demand accuracy and confidentiality. What sets me apart is my ability to anticipate needs—whether it's coordinating last-minute schedule changes, handling complex billing inquiries, or providing empathetic support to patients. My commitment to detail and efficiency allows healthcare providers to focus on what they do best—caring for patients. I’m excited about the opportunity to bring my organizational skills and proactive mindset to your team to help optimize operations and elevate patient care
Basic Information
Full Name
Ugochi Ukpebor
Email Address
anumadustella@gmail.com
Phone
+2348064746623
Location
NG
Education
Education Completed
Master Degree
Institution/School
University of Port-Harcourt
Field of Study
Occupational Health
Graduation Year
2013
Current Enrollment
Graduated
GPA/Grade
4.53/5.0
Certifications
Achievements
Work & Experience
Company Name 1
My health Integral
Job Title
Virtual Assistant Customer Support
Start Date
01/07/2024
End Date
31/12/2024
Job Description
- Customer onboarding - Customer Retention - Customer Management Relationship - Lead Generation - Lead Conversion - Appointment Scheduling - Customer Onboarding
Company Name 2
The Initiates Plc
Job Title
Customer Care Representative
Start Date
06/03/2023
End Date
20/05/2024
Job Description
- Inbound and Outbound Calls - Customer queries management - Conflict Results - SLA Management - Technical Support - Customer Retention - Churn Rate Analysis
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science | Cloud Computing | Cybersecurity
Creative Skills
Graphic Design | Copy writing & Content Creation | Graphic Design | Copy writing & Content Creation
Business Skills
Project Management | Digital Marketing | Social Media Management | Sales & Lead Generation | Product Management | Customer Relationship Management (CRM) | Business Analysis | Market Research
Communication