ROXANNE RASUCAY
roxaniarasucay114@gmail.com
0907 136 8850
PH
About Me
I'm someone who thrives in structured, organized environments, which is why I've dedicated 7 years to administrative work. In that time, I honed skills in time management, scheduling, data organization, and ensuring smooth day-to-day operations. I take pride in being the go-to person for problem-solving and keeping everything on track.
More recently, I spent a year as a customer service representative. It was an exciting shift that allowed me to connect with people directly, resolve their concerns, and understand the importance of empathy and effective communication in building trust. This mix of administrative and customer-facing experience has made me adaptable, detail-oriented, and confident in handling a variety of challenges.
Basic Information
Full Name
ROXANNE RASUCAY
Email Address
roxaniarasucay114@gmail.com
Phone
0907 136 8850
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
USEP
Field of Study
Business administration
Graduation Year
2018
Current Enrollment
Graduated
GPA/Grade
2.5
Certifications
Achievements
Work & Experience
Company Name 1
Resolvedcx
Job Title
Customer representative
Start Date
17/06/2023
End Date
31/10/2024
Job Description
As a Customer Representative, I will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. My role involves managing interactions via phone, email, or chat, providing accurate information about products and services, and handling complaints with professionalism and efficiency. I will be responsible for maintaining customer satisfaction by identifying needs, offering solutions, and escalating complex cases to the appropriate department when necessary. Strong communication, problem-solving skills, and a customer-focused attitude are key to success in this role.
Company Name 2
Seaoil
Job Title
Station Head
Start Date
15/08/2018
End Date
15/04/2022
Job Description
As a Station Head, you are responsible for overseeing all operations, ensuring the station's smooth functioning, and achieving organizational goals. Key responsibilities include:
1. **Operational Management:** Ensure seamless day-to-day station operations, including staff coordination, resource allocation, and adherence to safety and quality standards.
2. **Team Leadership:** Supervise, mentor, and motivate the team to enhance performance and maintain a productive work environment.
3. **Strategic Planning:** Develop and implement strategies to improve operational efficiency, customer satisfaction, and financial performance.
4. **Compliance:** Ensure compliance with organizational policies, industry regulations, and local laws.
5. **Stakeholder Coordination:** Act as the primary liaison with internal and external stakeholders, including corporate teams, vendors, and local authorities.
6. **Budget Management:** Monitor budgets, control costs, and meet financial targets.
7. **Problem-Solving:** Address operational challenges, resolve conflicts, and manage crises effectively.
The Station Head role demands strong leadership, decision-making, and communication skills to drive the station’s success.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Video Editing | Photography | Video Editing | Photography
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM) | Business Analysis
Communication