Company Name 1
Teleperformance
Job Title
Customer Service Representative
Job Description
My responsibilities are answering phone calls, processing payments, checking status or account, doing sales pitch for new plans and products , basic trouble shooting and discussing breakdowns of bills and many more. It is a Telecommunications account
Job Title
Customer Service Representative
Job Description
For the first account I handle (Financial Account) we are processing disputes, checking their statement of account, activating their card, blocking card if there’s fraudulent activity and many more
second account (Pest control ) I am part of the retention team, retaining customer who wants to cancel their account, answering supcalls, providing offers, checking account and a lot more.