Hello! My name is Christian Matilac, and I have a 5 years of experience in a BPO industry. Over the years, I've had the opportunity to work in various roles, including CSR, Subject Matter Expert, Advocate Coach and a Trainer at VXI, Alorica and Optum. In my most recent role at Optum, I was responsible for making sure that the newly employee will learn the Product knowledge of a Healthcare Account, which allowed me to develop a strong set of skills in Facilitating the class. My experiences have equipped me with a solid foundation in Handling a team.