Marissa Abad
rissadamien@gmail.com
09452208825
PH
About Me
With six years in Customer Service, Technical Support, and Social Media Communications in BPO setting, I’ve honed my skills in client interaction, troubleshooting, and escalations. My experience enables me to resolve issues efficiently, uphold customer satisfaction, and manage multi-platform communication.
Basic Information
Full Name
Marissa Abad
Email Address
rissadamien@gmail.com
Phone
09452208825
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Golden Link College
Field of Study
Education
Graduation Year
2018
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Cognizant
Job Title
SENIOR PROCESS EXECUTIVE
Start Date
19/09/2022
End Date
24/12/2024
Job Description
● Monitor and escalate high engagement post, sensitive topic, and issues that fall under urgent criteria.
● Manage and file possible product issues of the application reported by users through Social Media.
● Listening to noise made by top creators or influencers and escalate to respective department through
google forms or email
● Share externally available comms for users and creators depending on escalation result and technical
issue they’re experiencing.
Company Name 2
iQor
Job Title
Customer Support Representative
Start Date
12/11/2024
End Date
31/08/2024
Job Description
Answering customer inquiries in a timely manner.
● Track and create customers online orders.
● Replace or refund missing and broken items that are fulfilled from the company.
● Provide resolutions and options for customers who have been unsatisfied with the item they've received.
● Walk through customers in purchasing digital products on their devices.
● Update customers with the status of their transfer.
● Email banks with needed requirements to fulfill the transfer
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Social Media Management
Communication