Bianca Marie Sumalde
bsumalde@gmail.com
09561281498
PH
About Me
As a certified Human Resource Associate with a Bachelor's in Business Administration majoring in HR Development Management, I bring a dynamic blend of HR expertise and exceptional customer service skills. My experience spans diverse industries, including recruitment, HR coordination, and customer service, allowing me to develop a unique perspective on people management and client relations. Passionate about building effective teams and enhancing customer experiences, I am proactive, results-oriented, and committed to continuous growth, as demonstrated by my ongoing pursuit of a Master's in Business Administration.
Basic Information
Full Name
Bianca Marie Sumalde
Email Address
bsumalde@gmail.com
Phone
09561281498
Location
PH
Education
Education Completed
Master Degree
Institution/School
University of the Cordilleras
Field of Study
MBA
Graduation Year
2025
Current Enrollment
Not Currently Enrolled
GPA/Grade
1.5
Certifications
Achievements
Work & Experience
Company Name 1
Everise Philippines
Job Title
Customer Service Represetative
Start Date
27/09/2022
End Date
13/10/2023
Job Description
As a dedicated and customer-focused professional, I have extensive experience in delivering exceptional service in an international voice healthcare account. My role involved addressing patient and client inquiries, resolving complex issues, and ensuring a seamless customer experience. I consistently adhered to healthcare regulations and data privacy standards, such as HIPAA, while documenting interactions accurately and maintaining a professional demeanor. My ability to empathize with customers and provide solutions efficiently has allowed me to build trust and contribute positively to the overall patient care experience.
Company Name 2
Hi Auto
Job Title
AI Trainer
Start Date
30/05/2024
End Date
14/12/2024
Job Description
Providing unique customer service through the company's system
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Machine Learning & AI
Creative Skills
Video Editing | Copy writing & Content Creation | Branding & Visual Identity | Video Editing | Copy writing & Content Creation | Branding & Visual Identity
Business Skills
Digital Marketing | Social Media Management | Product Management | Customer Relationship Management (CRM) | Business Analysis | Market Research
Communication