Ann Kamau

anngichuhikamau@gmail.com

0710858323

KE

Bachelor Degree

Kenya Methodist University

Business Administration

2021

Graduated

above 3.5

Fleelancer

Virtual Assistant

01/09/2024

Provide administrative support, including managing calendars, scheduling meetings, and organizing appointments. Handle inbound and outbound email communications, ensuring timely responses and follow-up. Assist in managing and updating CRM systems, tracking client interactions, and maintaining accurate records. Perform data entry and manage documents and spreadsheets using tools like Google Workspace and Microsoft Office. Coordinate with team members to ensure deadlines are met and projects are executed efficiently. Research and compile information for reports, presentations, or other client needs. Manage client accounts and maintain effective communication across various time zones. Organize and maintain files and records, ensuring that information is easily accessible. Provide customer support via phone, email, or chat, addressing inquiries and resolving issues as needed. Handle ad hoc tasks as required to support the team or client needs

CCI Kenya

Administrative assistant

01/11/2021

30/08/2024

Managed executives' calendars, scheduled meetings, and coordinated appointments, ensuring efficient time management. Prepared and edited correspondence, reports, and presentations, ensuring accuracy and clarity. Assisted with travel arrangements, including flight bookings, accommodations, and itineraries for business trips. Managed office supplies inventory, placing orders and ensuring timely restocking to maintain a smooth workflow. Organized and maintained physical and digital files, ensuring that information was readily accessible and secure. Communicated with clients, vendors, and team members to coordinate meetings, resolve inquiries, and ensure excellent customer service. Processed incoming and outgoing mail, ensuring proper distribution and prompt response. Supported the HR department with scheduling interviews, managing employee records, and handling onboarding documentation. Coordinated internal and external events, meetings, and conferences, ensuring all logistics were arranged. Utilized project management tools to track tasks, deadlines, and project progress, ensuring timely completion of assignments. Handled confidential information with discretion and professionalism. Performed general office duties, including answering phones, filing documents, and ensuring a clean, organized workspace

Web Development

Graphic Design | Graphic Design

Project Management | Digital Marketing | SEO & SEM | Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM) | Business Analysis | Market Research