Talent Headshot
Joseph Alexander Mercado
jam.mercado003@gmail.com
09639258464
PH
About Me
With over six years of experience in customer support, content moderation, fraud analysis, and healthcare (specializing in US Insurance and Revenue Cycle Management), I bring a diverse skill set that allows me to contribute effectively in dynamic environments. I am proficient in various platforms, including Windows, Mac, Android, and iOS, enabling me to adapt seamlessly across technical landscapes. I excel in high-pressure situations, am self-driven, and thrive in collaborative team settings. Outside of work, I enjoy dancing, watching K-dramas, and cruising on my motorcycle. I am driven by a strong problem-solving mindset, a keen decision-making ability, and a passion for continuous growth.
Basic Information
Full Name
Joseph Alexander Mercado
Email Address
jam.mercado003@gmail.com
Phone
09639258464
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Pamantasan ng Lungsod ng Marikina
Field of Study
Mass Communications
Graduation Year
2019
Current Enrollment
Graduated
GPA/Grade
80
Certifications
Achievements
Work & Experience
Company Name 1
R1 RCM Philippines Inc.
Job Title
Senior Patient Associate
Start Date
12/10/2023
End Date
31/12/2024
Job Description
Expert in using CRMs like AthenaHealth and in-house tools such as R1 Contact and Genesys Cloud. Billed Insurances and Patients for large medical groups. Explained claim denials and collected payments via debit/credit cards.
Company Name 2
Optum Global Solutions
Job Title
Provider Service Advocate
Start Date
01/02/2019
End Date
29/02/2020
Job Description
Provided quotations for patient benefits within the US. Assisted with pre-authorization and claims verification. Manage claim denials.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Copy writing & Content Creation
Business Skills
Customer Relationship Management (CRM)
Communication