Talent Headshot
Juan Carlos Crespo
carlcrespo17@gmail.com
09214825814
PH
About Me
I'm a results-driven professional who thrives on solving challenges and finding impactful ways to connect with people, whether through exceptional customer support, strategic social media engagement, or maintaining brand integrity in digital spaces. My career has taught me the power of empathy and adaptability, skills I use to foster trust, enhance experiences, and create lasting brand impressions. In every role, I aim to go beyond routine tasks. I’m passionate about building efficient processes that benefit both clients and the company, finding innovative ways to increase brand visibility, and creating value in every interaction. I bring a mix of detail-oriented focus and big-picture thinking, making me both proactive and versatile in fast-paced environments.
Basic Information
Full Name
Juan Carlos Crespo
Email Address
carlcrespo17@gmail.com
Phone
09214825814
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Polytechnic University of the Philippines
Field of Study
Entrepreneurship
Graduation Year
2022
Current Enrollment
Graduated
GPA/Grade
1.48
Certifications
Achievements
Work & Experience
Company Name 1
Vast Bridges
Job Title
Operations Manager
Start Date
01/05/2022
End Date
30/11/2024
Job Description
Optimized operational workflows by integrating task management systems, cutting task completion times by 12% and improving team productivity by 15%. Led a team of 30 associates, maintaining a consistent 90% adherence to performance metrics and fostering a culture of accountability, collaboration, and excellence. Directed cross-functional initiatives, aligning operational strategies with company goals, which led to a 20% improvement in interdepartmental collaboration and a 25% increase in project completion rates. Monitored and improved key performance indicators (KPIs), driving a 10% improvement in service response times and ensuring high operational standards and quality across daily operations.
Company Name 2
TaskUs
Job Title
Content Moderation Associate
Start Date
01/06/2019
End Date
30/06/2022
Job Description
Monitored and reviewed over 1,000 pieces of user-generated content daily, ensuring compliance with community guidelines to maintain a safe and respectful environment. Identified and filtered sensitive material with 98% accuracy, addressing potentially harmful or inappropriate content while balancing user expression with platform standards. Policy compliance: Leveraged strong knowledge of guidelines to make informed decisions on complex content, achieving a 95% compliance rate and minimizing guideline breaches. Collaborative improvement: Regularly shared insights with team members, contributing to a 20% improvement in moderation accuracy and responsiveness within the first year.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Project Management | SEO & SEM | Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM)
Communication