Romallie Dela Paz
romai.delapaz@gmail.com
02902345720
NZ
About Me
I hold a Bachelor's degree in Nursing and am a registered nurse with licenses from the Philippines, New Zealand, and Australia. Additionally, I hold a Master's degree in Healthcare from the University of Wales in the United Kingdom. Over the years, I have accumulated diverse experience in both healthcare and administrative roles.
For nearly three years, I worked as a Virtual Assistant, managing a wide range of tasks such as inbound and outbound calls, email management, live chat, scheduling, and research. My background also includes project coordination, data entry, social media management, and report preparation. I am highly skilled in tools like Google Workspace, and EHR platforms like eClinicalworks, eCase and Medimap, which have enabled me to support teams/clients effectively in achieving their goals.
My nursing background has honed my organizational, multitasking, and communication skills, while my Virtual Assistant experience has given me a strong understanding of remote work dynamics and the importance of confidentiality and efficiency.
In 2025, my husband and I plan to settle in the Philippines permanently, and I am eager to contribute my expertise to a Virtual Assistant role. I am confident that my combination of technical skills, adaptability, and commitment to excellence will make me a valuable asset to your team.
Basic Information
Full Name
Romallie Dela Paz
Email Address
romai.delapaz@gmail.com
Phone
02902345720
Location
NZ
Education
Education Completed
Master Degree
Institution/School
University of Wales
Field of Study
Healthcare
Graduation Year
2016
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Nao Medical Urgent Clinic
Job Title
Virtual Assistant
Start Date
01/03/2022
End Date
31/12/2024
Job Description
Responsibilities:
Patient Scheduling & Appointment Management: Efficiently managed patient scheduling, ensuring adherence to provider availability and maximizing appointment efficiency.
Prior Authorization Processing: Handled prior authorizations for specialized treatments, including Spravato (esketamine) therapy, ensuring compliance with payer requirements and timely approvals.
Medical Transcription & Coding: Performed medical transcription, ensuring accurate documentation of diagnoses and treatments, and applied ICD-10 coding to support precise and compliant medical records.
Electronic Health Record (EHR) Management: Utilized EHR systems to maintain and retrieve patient information, ensuring timely updates while adhering to confidentiality standards.
Collaboration with Clinical & Administrative Teams: Worked alongside clinical and administrative teams to streamline workflows, enhancing patient care processes and operational efficiency.
Patient Complaint Resolution: Addressed escalated patient complaints, providing empathetic and professional resolutions to ensure patient satisfaction and improved care experiences.
Leadership Collaboration: Coordinated with clinic leadership (CEO, directors) to review and refine processes for better service delivery and overall organizational performance.
Billing & Insurance Assistance: Provided guidance to patients on billing inquiries, insurance claims, and clinic policies, ensuring clarity and understanding in financial matters.
Medical Billing & Claims Management: Processed and reviewed medical billing claims for accuracy, reducing the risk of claim denials, and validated documentation to support claims submissions and corrections.
Quality Assurance: Monitored Google reviews to evaluate patient satisfaction, identify improvement areas, and collaborate with teams to implement necessary changes.
Skills and Expertise:
Strong knowledge of healthcare processes, insurance requirements, and ICD-10 coding.
Proficient in EHR systems, medical transcription, and data entry.
Effective in patient communication, billing inquiries, and administrative support.
Skilled in resolving conflicts, addressing complaints, and maintaining patient confidentiality.
Experience in process improvement, team collaboration, and providing high-quality patient care support remotely.
Company Name 2
Job Title
Start Date
End Date
Job Description
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Project Management | Social Media Management | Customer Relationship Management (CRM) | Market Research
Communication