Nicole Joy Rongavilla
narticona@gmail.com
09163012196
PH
About Me
My name is Nicole Joy Rongavilla, and I have over five years of experience in the healthcare industry, focusing on customer care and administrative roles. I’m skilled in scheduling, billing, and using tools like Excel and CRM systems to ensure smooth operations. Outside of work, I enjoy reading, cooking, and spending quality time with my family.
Basic Information
Full Name
Nicole Joy Rongavilla
Email Address
narticona@gmail.com
Phone
09163012196
Location
PH
Education
Education Completed
High School
Institution/School
Laguna State Polytechnic University (Santa Cruz, Main Campus)
Field of Study
Information Technology
Graduation Year
2016
Current Enrollment
Graduated
GPA/Grade
2.16
Certifications
Achievements
Work & Experience
Company Name 1
Impact Health
Job Title
Telehealth Scheduler
Start Date
07/19/2023
End Date
04/30/2024
Job Description
Perform outbound calls to schedule initial and follow-up telehealth appointments while ensuring prompt and efficient coordination, keeping the scheduling system current with accurate patient data, appointment information, and follow-up needs, and monitoring and maintaining patient lists to ensure all individuals are contacted and properly classified based on their scheduling stage, thereby optimizing the scheduling process for healthcare practitioners and patients.
Company Name 2
NETSPEND
Job Title
Quality Assurance Specialist
Start Date
09/08/2022
End Date
07/10/2023
Job Description
I monitored and evaluated 500+ customer calls per month, providing detailed feedback and coaching to improve customer service satisfaction. Facilitated weekly quality assurance discussions with a team of 15 agents, resulting in a decrease in customer complaints. Created and launched a weekly 'Food for Thought' process based on the Knowledge Base System to help the team familiarize themselves with workflows and procedures.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM)
Communication