Cristina Mancion
mancioncristinachavez@gmail.com
9758778401
PH
About Me
My name is Cristina Mancion. I'm 22 years old. I was a customer service representative for the last 3 years. My first job experience was with Sutherland; I worked there as a customer service representative for Amazon, and my previous job was from Quantrics, where I was a collection agent for Bell Canada. I am a dedicated customer service professional with experience in fast-paced environments, specializing in delivering exceptional support and maintaining high customer satisfaction.
Basic Information
Full Name
Cristina Mancion
Email Address
mancioncristinachavez@gmail.com
Phone
9758778401
Location
PH
Education
Education Completed
High School
Institution/School
Carolina National High School
Field of Study
Accountancy and Business Management Strand
Graduation Year
2021
Current Enrollment
Graduated
GPA/Grade
90
Certifications
Achievements
Work & Experience
Company Name 1
Sutherland
Job Title
Customer Service Representative
Start Date
09/07/2021
End Date
01/30/2023
Job Description
I was a customer service representative for Amazon. I've provided efficient customer support via phone, chat, and email, addressing inquiries and resolving issues in a timely manner. I've maintained up-to-date knowledge of products and services to assist customers effectively.
Company Name 2
Quantrics
Job Title
Collection Agent
Start Date
02/7/2023
End Date
10/8/2024
Job Description
I was a collection agent for Bell Canada. I managed collections for overdue accounts, facilitating payment arrangements and resolving disputes. I've developed strong relationships with customers to encourage timely payments while maintaining a professional demeanor.
I also utilized negotiation skills to achieve collection goals and minimize outstanding debts for our customers.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Social Media Management | Customer Relationship Management (CRM) | Market Research
Communication