Hi, my name is Philip Jhon Silvino, College Graduate. Bachelor of Science in Information Technology! And yes, I have a solid foundation in customer support, with about 10 months of experience in both retail and healthcare accounts. I first worked at Alorica for 7 months, where I supported a retail account handling both chat and voice interactions. This experience taught me how to switch seamlessly between different modes of communication, adapting to customer needs in real time and ensuring a smooth experience. After that, I spent 3 months at TTEC on a healthcare account. My focus there was web technology, which helped me build a stronger understanding of technical support and troubleshooting. Both roles have strengthened my problem-solving skills, taught me the importance of empathy, and made me comfortable in fast-paced environments. Additionally, I worked as office personnel at EC Steel, which helped me develop my organizational and multitasking abilities, essential for supporting internal teams and ensuring smooth operations. I’m now excited to bring this blend of customer service and technical skills to a new opportunity, where I can keep growing while contributing meaningfully to the team.