Maureen Lusung
mlusung.va@gmail.com
09752850502
PH
About Me
Hello! I'm Maureen D. Lusung but you can call me Mhau. Born and race in Angeles City Pampnaga. have a degree in Computer Science and 6 years of experience as a Senior Customer Service Representative in the BPO industry, where I helped customers with various services like telecom, retail, utilities, and collections. I also have a certification as a Medical Administrative Assistant, which has equipped me with the skills to support healthcare offices. I’m excited to bring my customer service experience and medical admin knowledge to help things run smoothly in a medical setting!
Basic Information
Full Name
Maureen Lusung
Email Address
mlusung.va@gmail.com
Phone
09752850502
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Republic Central Colleges
Field of Study
Computer Science
Graduation Year
1997
Current Enrollment
Graduated
GPA/Grade
2,0
Certifications
Achievements
Work & Experience
Company Name 1
Infosys BPM Limited
Job Title
Senior Process Executive
Start Date
20/10/2024
End Date
30/11/2024
Job Description
> Responsible for managing overdue accounts by contacting customers, negotiating payment arrangements,
and ensuring that debts are paid in full.
>Contact customers with overdue accounts via phone, email, and written correspondence.
>Negotiate payment plans and settlements.
>Advise customers on payment methods and ensure timely payments.
>Maintain accurate records of all communications and payments received.
>Basic troubleshooting to assist clients using a different payment method to achieve collections.
>Taking inbound and outbound calls.
Company Name 2
TATA Consultancy Services
Job Title
Senior Customer Service Representative
Start Date
15/05/2022
End Date
10/10/2022
Job Description
>Manage customer utility accounts, handling billing inquiries, service adjustments, and payment processing.
>Provide first-line support by troubleshooting common utility issues (e.g., service interruptions, equipment malfunctions).
>Report and escalate more complex incidents or unresolved issues to specialized technical teams.
>Maintain detailed and accurate records of all customer interactions, including follow-ups, incident reports, and resolutions.
>Ensure compliance with company policies and safety standards while handling customer accounts and troubleshooting issues.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM)
Communication