Rofa Jane Colete
rofajanecolete27@gmail.com
09686576731
PH
About Me
I graduated with a Practical Nursing degree and gained experience working as a nursing attendant and a customer service representative in a contact center. I have spent 6 years in a BPO as a customer service representative, where I focused on resolving problems, providing appropriate solutions, and collaborating with my team to achieve our goals.
Basic Information
Full Name
Rofa Jane Colete
Email Address
rofajanecolete27@gmail.com
Phone
09686576731
Location
PH
Education
Education Completed
High School
Institution/School
Colegio de la salle fondation tacloban
Field of Study
Healthcare
Graduation Year
2011
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
teleperformance
Job Title
Customer Service Representative
Start Date
16/03/2018
End Date
11/02/2020
Job Description
My main tasks involve assisting customers with hotel room reservations, including modifications, cancellations, and refunds. I also focus on upselling and collaborating with my team to develop effective solutions and achieve team goals.
Company Name 2
Acquire BPO
Job Title
Customer Service Representative
Start Date
15/02/2020
End Date
16/4/2022
Job Description
My main responsibilities include providing a good customer experience to customers, handling chats, and replying to emails quickly regarding bank accounts and activities. I also collaborate with the fraud team to investigate fraudulent activities.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Graphic Design | 3D Modeling | Copy writing & Content Creation | Branding & Visual Identity | Graphic Design | 3D Modeling | Copy writing & Content Creation | Branding & Visual Identity
Business Skills
Digital Marketing | Social Media Management | Customer Relationship Management (CRM)
Communication