Jhon Paulo Imperial
jhonpauloimperial@gmail.com
09630490150
PH
About Me
I am a goal-oriented individual who is driven to achieve success in everything I do. I thrive on setting clear objectives and working diligently to reach them, and once I accomplish one goal, I’m already setting my sights on the next. I enjoy taking on multiple tasks and find satisfaction in staying busy and productive. Being immersed in a variety of responsibilities keeps me motivated and sharp, and I take pride in consistently delivering my best.
Basic Information
Full Name
Jhon Paulo Imperial
Email Address
jhonpauloimperial@gmail.com
Phone
09630490150
Location
PH
Education
Education Completed
High School
Institution/School
Bicol College
Field of Study
Humanities and Social Sciences
Graduation Year
2020
Current Enrollment
Graduated
GPA/Grade
3.7
Certifications
Achievements
Work & Experience
Company Name 1
Sutherland Global Services
Job Title
Technical and Billing Representatives
Start Date
08/03/2020
End Date
05/20/2023
Job Description
Technical Support:
- Assist customers in troubleshooting and resolving technical issues related to internet, phone, and cable services.
- Guide customers through installation, setup, and usage of telecommunications devices and services.
- Escalate complex technical issues to the appropriate technical support teams, ensuring proper documentation.
Billing Support:
- Handle billing inquiries, including account balances, charges, adjustments, and payment options.
- Explain bills and resolve disputes related to overcharges, late fees, or incorrect charges.
- Process payments, set up payment plans.
Customer Service:
- Provide a positive customer experience by actively listening to concerns and addressing them promptly.
- Offer tailored solutions to meet customers' needs and promote retention.
- Upsell or cross-sell telco products and services when appropriate.
Company Name 2
HCL Technologies
Job Title
SME
Start Date
08/03/2023
End Date
12/30/2024
Job Description
Patient and Provider Support:
Assist patients, doctors, and nurses with inquiries and issues related to DME and medical supplies.
Provide accurate information about products, order status, and delivery timelines.
Educate patients and providers on the ordering process and insurance requirements.
Insurance Verification and Copay Processing:
Verify patient insurance coverage and eligibility for DME and medical supplies.
Ensure proper documentation for insurance claims and pre-authorizations.
Calculate and process copayments accurately and in compliance with healthcare regulations.
Order Management and Delivery Scheduling:
Process orders for DME and supplies, ensuring accuracy and completeness.
Coordinate with logistics teams to schedule timely and efficient deliveries.
Address and resolve delivery issues or delays with urgency and professionalism.
SME Responsibilities:
Act as a resource for team members by providing guidance on complex cases, processes, and policies.
Conduct training sessions or refreshers to ensure the team is updated on healthcare regulations, procedures, and best practices.
Assist with escalated cases to ensure swift and satisfactory resolution.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Copy writing & Content Creation | Video Editing
Business Skills
Project Management | Social Media Management | Customer Relationship Management (CRM)
Communication