Christian Bryne Ancot
cbryneancot@gmail.com
09660750333
PH
About Me
I am a dedicated and experienced call center agent with a proven track record of providing exceptional customer service and resolving complex issues effectively. With over 8 years of experience in the industry, I have developed a deep understanding of customer needs and the importance of empathy in every interaction. I pride myself on my ability to remain calm under pressure, adapt to challenging situations, and deliver personalized solutions that leave customers feeling valued and heard. My expertise lies in troubleshooting technical issues, managing account concerns, and ensuring first-call resolution to exceed customer expectations consistently.
In addition to my customer service skills, I am a team player who thrives in collaborative environments and enjoys mentoring new hires to help them succeed. My experience includes handling high call volumes, meeting performance metrics, and maintaining compliance with company policies. I have a strong work ethic, excellent communication skills, and a passion for going above and beyond to create positive experiences for customers. With a commitment to continuous learning and improvement, I am always looking for ways to enhance my skills and contribute to the success of my team and organization.
Basic Information
Full Name
Christian Bryne Ancot
Email Address
cbryneancot@gmail.com
Phone
09660750333
Location
PH
Education
Education Completed
High School
Institution/School
Academia System Global Collegs
Field of Study
Basic Education
Graduation Year
2023
Current Enrollment
Graduated
GPA/Grade
89
Certifications
Achievements
Work & Experience
Company Name 1
TELEPHILIPPINES INC.
Job Title
CUSTOMER SERVICE REPRESENTATIVE
Start Date
21/02/2016
End Date
24/06/2018
Job Description
As a call center agent for a local telecommunications account, my primary responsibility is to assist customers with their inquiries and concerns related to our telco services. This includes handling issues like billing clarifications, troubleshooting network and connectivity problems, processing service requests or upgrades, and explaining our promotions and offers. I ensure that every interaction is handled professionally, aiming for first-call resolution and customer satisfaction.
I am also tasked with maintaining accurate documentation of customer interactions, escalating unresolved issues to the appropriate departments, and meeting key performance indicators such as call handling time and customer satisfaction scores. Additionally, I help customers understand the value of our services by offering tailored recommendations or upselling relevant products when appropriate. Through effective communication and problem-solving skills, I contribute to delivering an excellent customer experience while supporting the company's goals.
Company Name 2
FIS GLOBAL SOLUTIONS
Job Title
CALL CENTER OPERATIONS SUPERVISOR
Start Date
14/05/2019
End Date
15/06/2023
Job Description
As an Operations Supervisor in an international financial account, my primary role is to oversee the day-to-day operations of my team, ensuring that performance aligns with company standards and client expectations. I am responsible for managing a group of agents, monitoring their productivity, and ensuring they meet key performance metrics such as accuracy, efficiency, and customer satisfaction. My duties include conducting regular performance evaluations, providing coaching and feedback, and implementing strategies to drive continuous improvement and meet service-level agreements.
In addition to team management, I collaborate with other supervisors and management to address operational challenges, streamline processes, and ensure compliance with financial regulations and company policies. I handle escalations, resolve complex customer issues, and contribute to the overall success of the account by fostering a positive and motivating work environment. By leveraging my leadership skills, attention to detail, and understanding of the financial industry, I strive to deliver exceptional results and maintain high-quality service for our clients.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Business Skills
Business Analysis
Communication