Josierein Narvasa

josiereinnarvasa@gmail.com

09363526510

PH

Bachelor Degree

Mindanao State University

Biology

2007

Graduated

Teleperformance

CSR

26/02/2024

 Provide quality service to healthcare customers/ patient using an effective tools for communication.  Assist customers with inquiries, account updates, scheduling of appointments and issue resolution with regards to their other concerns.  Maintain accurate and detailed patient records.  Coordinate with other departments to resolve complex customer issues.  Adhere to all relevant regulations and guidelines for the safety of the patient’s healthcare records and privacy.  Meet or exceed customer satisfaction and performance targets in terms of call quality.  Stay up-to-date with product knowledge and training opportunities.

Lanner Electronics Inc

Assistant Technician

30/10/2017

30/10/2024

 Responsible for start up or setting up machines according to specifications of the PCB.  Conduct visual inspections of Surface Mount Technology (SMT) components, ensuring compliance with quality standards and specifications. .  If defect found, repair the specific defects in Rework Station by using the following tools: soldering iron, hot air, flux, soldering wire, ESD- Safe tweezers, Isopropyl alcohol and clean cloth to wipe off the excess flux and also, magnifying lamp for double checking.  Informing the root cause analysis investigations for non-conformance's, implementing corrective and preventive actions to address underlying issues to the Supervisors and Production Manager by sending reports.  Provide mentorship and advanced training to junior inspectors and production staff on advanced inspection techniques and quality control methodologies.  Following safety protocols and maintaining a clean work environment.

Data Analysis & Data Science

Photography

Customer Relationship Management (CRM)