Hello! I am Fhercy and have over five years of experience as a customer service representative. I started in the BPO industry and transitioned as a virtual assistant in 2017. I've tried several lines of business from Customer Service, Technical Support, Retail Banking, to Pharmacy Helpdesk. All my roles require exceptional customer service skills as those all involve taking care of people's needs. I can say that over the years, I am somehow at a level where I always see to it that customers are served right.