Roxanne Manatad
roxannemanatad@gmail.com
09533107588
PH
About Me
I have two years of experience in customer service, where I developed strong communication, problem-solving, and interpersonal skills while ensuring client satisfaction and managing various customer needs. Additionally, I have six months of experience as a recruitment specialist, which allowed me to build expertise in talent acquisition, candidate screening, and fostering professional relationships. This combination of roles has equipped me with a versatile skill set, including adaptability, attention to detail, and a people-focused approach, making me well-suited for dynamic and collaborative environments.
Basic Information
Full Name
Roxanne Manatad
Email Address
roxannemanatad@gmail.com
Phone
09533107588
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Cebu Normal University
Field of Study
BA Political Science
Graduation Year
Current Enrollment
Not Currently Enrolled
GPA/Grade
1.6
Certifications
Achievements
Work & Experience
Company Name 1
Metrics Call Sevices
Job Title
Customer Service Representative
Start Date
31/12/2022
End Date
14/06/2024
Job Description
As a Customer Service Representative handling refunds for wellness products, my role involved providing exceptional support to customers by processing refund requests efficiently and accurately. I managed customer inquiries, resolved issues related to product dissatisfaction or returns, and ensured compliance with company policies to maintain trust and satisfaction. Utilizing excellent communication skills, I clarified refund processes, addressed concerns empathetically, and contributed to a positive customer experience. Additionally, I kept detailed records of transactions and collaborated with internal teams to streamline operations and uphold the company's commitment to wellness and quality service.
Company Name 2
Continuum Global Solutions
Job Title
Recruitment Specialist
Start Date
19/06/2024
End Date
11/12/2024
Job Description
As a Recruitment Specialist, I played a key role in sourcing and selecting top talent to support the company's focus on wellness product sales and customer satisfaction. I managed the end-to-end recruitment process, from identifying candidate requirements to conducting interviews and assessments, ensuring a seamless hiring experience. Leveraging my understanding of the wellness industry, I targeted candidates with the right skills and values to align with company goals. I also maintained strong communication with hiring managers, provided guidance on staffing needs, and contributed to building a team dedicated to delivering exceptional customer service and product quality.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Video Editing | Photography | Graphic Design | Photography | Branding & Visual Identity
Business Skills
Project Management | Digital Marketing | Social Media Management | Sales & Lead Generation | Product Management | Customer Relationship Management (CRM) | Business Analysis | Market Research
Communication