Hi! My name is Quendolyn Bendanillo, 24 yrs old living in Davao City, Philippines. I’m excited to share my journey as a Healthcare Advocate and Virtual Assistant. For nearly three years, I worked at Blue Cross Blue Shield of Pennsylvania in a call center set up where I gained hands-on experience in insurance verification, initiating authorization, claims investigation and provide resolution to concerns, that kept everything running smoothly for both insurance and providers side. Most recently, I transitioned into the role of a Healthcare Virtual Assistant at a Physical Therapy and Sports Medicine Clinic based in Washington. This experience allowed me to take all those skills into a remote setting, providing support with tasks like patient intake, check-in patients, collecting payments, process referrals, building patient's chart, managing appointments, calling insurances, organizing medical documentation and monitor fax. I also helped with scheduling, calendar management, and other key administrative tasks helping lighten the load for busy providers and staffs!