I worked as an insurance verification specialist for six months, where I focused on verifying insurance details and ensuring that patient benefits were accurately confirmed. During this time, I developed a thorough understanding of various insurance policies and their implications for patient care. After six months in this role, I was promoted to dental advocate, a position I held for one and a half years. In this capacity, I acted as a liaison between patients and dental providers, helping to resolve insurance-related issues and advocating for patients' coverage needs. My responsibilities included educating patients about their benefits, assisting with claims processing, and navigating complex insurance situations, all while striving to enhance the overall patient experience.