Anna Isabel Salido
salidoannaisabel07@gmail.com
+639162938742
PH
About Me
I am a dedicated professional with a strong foundation in customer service, having started my career in the call center industry, where I honed my communication and problem-solving skills. Transitioning to a virtual role, I now work as a Medical Virtual Assistant, collaborating with various US-based healthcare providers across diverse fields such as beauty and wellness, physical therapy, and geriatric care. My experience enables me to deliver exceptional administrative support, patient care coordination, and operational efficiency, ensuring quality service tailored to the unique needs of each practice.
Basic Information
Full Name
Anna Isabel Salido
Email Address
salidoannaisabel07@gmail.com
Phone
+639162938742
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
University of St. La Salle-Bacolod
Field of Study
Bachelor of Arts Major in Interdisciplinary Studies
Graduation Year
2006
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Beauty with Bubbly
Job Title
Medical Virtual Receptionist
Start Date
01/04/2023
End Date
01/12/2024
Job Description
As a part-time Medical Receptionist with a flexible schedule, I efficiently managed a range of administrative and patient-care tasks to support the smooth operation of the healthcare practice. My responsibilities included scheduling and coordinating appointments using Vagaro, handling inbound and outbound calls, and managing correspondence such as emails, letters, and e-faxes. I processed payments, issued refunds, and ensured accurate posting of transactions. Additionally, I handled medical records requests, sent e-prescriptions to pharmacies, maintained and updated patient records using EHR systems with precision, and coordinated with pharmacies to guarantee timely and accurate service delivery.
Company Name 2
Refund Services INC.
Job Title
Medical Information Specialist
Start Date
03/01/2023
End Date
22/03/2024
Job Description
As a Medical Information Specialist, I played a pivotal role in ensuring seamless patient support and administrative operations. My responsibilities included conducting medical screenings via video calls, processing appeals for denied medical claims, and managing various administrative tasks. I addressed patient inquiries through phone calls and emails, assisted with billing concerns, and reviewed application forms and medical records to minimize claim denials. Additionally, I handled front desk operations, followed up with clients via promotional emails and cold calls, and managed invoicing for providers and patients to ensure accurate charting and billing processes.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Graphic Design | Video Editing | Branding & Visual Identity
Business Skills
Project Management | Social Media Management | Product Management | Customer Relationship Management (CRM)
Communication