Talent Headshot
Rienalyn Cleope
rienalyncleope1991@gmail.com
0916 631 5455
PH
About Me
Hi my name is Rienalyn. I am excited to apply for the Medical Administrative Assistant position at your company as advertised on facebook. With 5 years of experience delivering exceptional customer experiences, I am confident in my skills to provide top-notch support. My strength include, excellent communication and problem solving skills. Proficiency in CRM software and customer service tools. Proven track record and resolving complex customer issues. I am excited to your company customer- centric approach. My passion and for delivering exceptional customer experiences aligns prefectly with your team’s goals.
Basic Information
Full Name
Rienalyn Cleope
Email Address
rienalyncleope1991@gmail.com
Phone
0916 631 5455
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Kolehiyo ng Lungsod ng Lipa
Field of Study
Computer Science
Graduation Year
201
Current Enrollment
Graduated
GPA/Grade
2.25
Certifications
Achievements
Work & Experience
Company Name 1
Fedex
Job Title
Customer Service Representative
Start Date
20/05/2020
End Date
22/12/2024
Job Description
1. Responding to customer inquiries via phone and email. 2. Conduct verification for security. 3. Tracked shipment’s and scheduled pick up using CRM software. 4. Processing complaints and provide basic technical support using website. 5. Collaborating with internal teams to resolve complex logistics issue.
Company Name 2
Booking.com
Job Title
Customer Service Representative
Start Date
08/01/2019
End Date
09/02/2020
Job Description
1. Responding to customer inquiries via phone, email and chat. 2. Booked car for customer according to their preference for travel, business, personal use and etc. 3. Processing complaints and refund efficiently. 5. Collaborating with internal teams to resolve complex travel arrangements.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Video Editing
Business Skills
Social Media Management | Customer Relationship Management (CRM)
Communication