Job Title
Customer Service Representative
Job Description
1. Responding to customer inquiries via phone and email.
2. Conduct verification for security.
3. Tracked shipment’s and scheduled pick up using CRM software.
4. Processing complaints and provide basic technical support using website.
5. Collaborating with internal teams to resolve complex logistics issue.
Company Name 2
Booking.com
Job Title
Customer Service Representative
Job Description
1. Responding to customer inquiries via phone, email and chat.
2. Booked car for customer according to their preference for travel, business, personal use and etc.
3. Processing complaints and refund efficiently.
5. Collaborating with internal teams to resolve complex travel arrangements.