I’m Will Brian Alcazar, and with over 11 years of experience in customer service, I’m confident that I can make a valuable contribution to your team. My career includes a solid background in health insurance claims at Horizon Blue Cross Blue Shield of New Jersey, followed by six years at Iron Mountain, where I handled secure data management as well as the secure shredding and destruction of files, ensuring precise service delivery and handling sensitive information with the utmost care. An interesting aspect of my life is my personal commitment to adopting and caring for stray cats, which speaks to my nurturing and compassionate nature. Throughout my career, I’ve been dedicated to customer satisfaction, clear communication, and embracing new challenges. I’m excited about the chance to bring these strengths to your company and grow with your team.