Jikko Calderon
jikocalderon@gmail.com
+63 960 505 2880
PH
About Me
Results-driven and customer-focused hospitality professional with a proven track record of delivering exceptional service and building strong client relationships. Adept at driving revenue growth and exceeding business expectations through outstanding interpersonal skills and a deep understanding of both office and hospitality operations. Thrives in fast-paced, dynamic environments, excelling in team collaboration and customer satisfaction. Seeking a challenging role in customer service or hospitality to leverage expertise in maximizing client experience and contributing to organizational success.
Basic Information
Full Name
Jikko Calderon
Email Address
jikocalderon@gmail.com
Phone
+63 960 505 2880
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Lyceum Of The Philippines University
Field of Study
International Hospitality Managment
Graduation Year
2016
Current Enrollment
Graduated
GPA/Grade
1.99
Certifications
Achievements
Work & Experience
Company Name 1
Renaissance Edmonton Airport Hotel (Marriott)
Job Title
Guest Service Ambassador
Start Date
30/05/2024
End Date
12/11/2024
Job Description
• Coordinated with Front Office Manager and other hotel departments, such as housekeeping, maintenance, and concierge, to ensure smooth guest experiences.
• Responded promptly and courteously to guest inquiries, requests, and complaints.
• Assisted with general administrative duties, such as filing, photocopying, data entry, and updating guest records in the hotel management system.
• Maintained accurate records of reservations, guest details, and special requests in computer system.
• Implemented loyalty programs to encourage repeat business and guest retention.
• Processed payments and handled financial transactions accurately.
• Enhanced guest experience by offering personalized recommendations and assistance.
• Assisted in training new employees on guest service protocols and procedures.
Company Name 2
PRULIFE U.K. (Axis Life Insurance Agency)
Job Title
Assistant Unit Manager (Part Time)
Start Date
01/08/2021
End Date
30/10/2022
Job Description
• Mentored new hires on company culture, operational procedures, best practices ensuring seamless integration into their roles within unit.
• Established strong culture focused on quality, service excellence, and continuous improvement.
• Attended industry conferences, seminars, and workshops to stay informed about emerging trends and developments in insurance field.
• Assisted clients in completing required paperwork for transactions efficiently and accurately.
• Prepared representation contracts, purchase agreements and closing statements.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Graphic Design | Video Editing | Photography | Graphic Design | Video Editing | Photography | Illustration
Business Skills
Social Media Management | Customer Relationship Management (CRM)
Communication