Hi, my name is Mike Joseph Bilay. I', a detail-oriented professional with experience in customer service, operation, and administrative roles. Recently, I work as a General Virtual Assistant at Phoenix Water Solutions, where I specialize in data management, process improvement, and reporting. My role requires accuracy, efficiency, and strong organizational skills, all of which I excel at. Previously, I serve as an Intake Specialist at Microsourcing PH, managing tax preparation and filing for clients using tools like Salesforce, and Intuit Accountant. This role helped me developed expertise in handling sensitive documents, meeting deadlines, and maintaining high level performance standards. I also have experience as a Customer Service Representative and Supervisor at Teleperformance, where I managed teams, optimized workflows, and ensured exceptional customer experiences. My background equips me with a strong skill set in problem-solving, multitasking, and adapting to new challenges. I'm proficient with various tools, including Microsoft Office, Google Suite, Salesforce, HubSpot, Service Titan, Canva, and etc. making me well-prepared for the virtual assistant and administrative roles.