Hi my name is Casella Mae and I have over six years of experience in customer support and fraud prevention, with expertise in inbound and outbound communications, technical assistance, and training newly hired team members. I take pride in my ability to protect customer identities by effectively managing fraud disputes. One of my most rewarding accomplishments was helping reduce fraud risks for a high-volume account. As a result, we not only protected customer identities but also fostered stronger trust between clients and the company. As a fresh, highly motivated Virtual Assistant, I’m eager to prove myself and help your business with the same passion I’ve invested in learning these skills. I might be new, but here’s what I offer: -Attention to detail: You won’t have to worry about missed deadlines or errors. – Organization: Whether it’s your inbox, schedule, or data, I can help make sense of the chaos. – Willingness to learn: I’ll adapt quickly to your systems and processes, making sure your work is done exactly the way you need it. – Enthusiasm and commitment: You’ll have someone fully dedicated to your business’s growth because your success is my success!