JUSTINE ANN ALCID
alcidjustineann121@gmail.com
09285342499
PH
About Me
I am an experienced collections team leader
skilled in CRM tools (Salesforce, Debtcol,
Go High Level), collections, customer
service, sales, and logistics. Proven
multitasker with a focus on optimizing
operations for efficiency. Strong
background in healthcare account
retrieval, managing medical records
procurement, ensuring compliance, and
facilitating timely claims.
Basic Information
Full Name
JUSTINE ANN ALCID
Email Address
alcidjustineann121@gmail.com
Phone
09285342499
Location
PH
Education
Education Completed
High School
Institution/School
Field of Study
Graduation Year
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Bluechip Collections
Job Title
team Leader
Start Date
(JUNE 2021
End Date
AUGUST 28, 2024
Job Description
TEAM LEADERSHIP AND MANAGEMENT:
SUPERVISE AND GUIDE THE COLLECTIONS
TEAM, ENSURING THEY MEET PERFORMANCE
TARGETS AND ADHERE TO COMPANY
POLICIES. CONDUCT REGULAR TEAM
MEETINGS AND ONE-ON-ONE SESSIONS TO
ADDRESS ISSUES, PROVIDE FEEDBACK, AND
OFFER SUPPORT.
PERFORMANCE MONITORING:
TRACK AND ANALYZE THE TEAM’S
PERFORMANCE METRICS, SUCH AS
COLLECTION RATES, CALL QUALITY, AND
CUSTOMER
SATISFACTION.
IMPLEMENT STRATEGIES TO IMPROVE TEAM
PERFORMANCE AND EFFICIENCY.
TRAINING AND DEVELOPMENT:
TRAIN NEW TEAM MEMBERS ON
COLLECTIONS PROCESSES, SYSTEMS, AND
BEST PRACTICES.
IDENTIFY SKILL GAPS AND PROVIDE ONGOING
TRAINING TO ENHANCE TEAM CAPABILITIES.
PROCESS OPTIMIZATION:
EVALUATE AND REFINE COLLECTIONS
PROCESSES TO IMPROVE EFFECTIVENESS AND
REDUCE DELINQUENCY RATES.
DEVELOP AND IMPLEMENT BEST PRACTICES
FOR COLLECTIONS AND ENSURE COMPLIANCE
WITH REGULATIONS.
REPORTING AND ANALYSIS:
PREPARE AND PRESENT REGULAR REPORTS
ON COLLECTION ACTIVITIES, PERFORMANCE,
AND TRENDS TO SENIOR
MANAGEMENT.
ANALYZE DATA TO IDENTIFY ISSUES AND
OPPORTUNITIES FOR IMPROVEMENT.
Company Name 2
PROBE GROUP PHILIPPINES, BGC, TAGUIG (REMOTE)
Job Title
CUSTOMER EXPERIENCE EXECUTIVE
Start Date
OCTOBER 2021
End Date
APRIL 2022
Job Description
Managed communications and account
management for Toll Global (Logistics Account)
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM)
Communication