Talent Headshot
Estefano Ramm Acebedo
acebedoramm@gmail.com
+639307145425
PH
About Me
I’m an organized, proactive, and detail-oriented with experience in customer service, email marketing, administration, and virtual assistance. I’m skilled in handling high volumes of emails, providing exceptional support, and managing client expectations while maintaining accurate records. My experience includes tasks like data entry, email management, and customer relations, and I am proficient in tools like Slack, Microsoft Suite, and Google Workspace. Currently learning Quickbooks to expand my skills I’m comfortable working with various platforms to assist with email prioritization, scheduling, and providing support. I pride myself on my ability to maintain accuracy and efficiency, whether I'm handling administrative tasks like bookkeeping or supporting clients with their inquiries. I also have strong leadership, communication, and time management skills, which I’ve developed throughout my educational and professional experiences. Currently, I am pursuing a Bachelor of Science in Nursing, which reflects my commitment to continuous learning and expanding my skills.
Basic Information
Full Name
Estefano Ramm Acebedo
Email Address
acebedoramm@gmail.com
Phone
+639307145425
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Our Lady of Fatima University.
Field of Study
Nursing
Graduation Year
2025
Current Enrollment
Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Planswell
Job Title
Email Marketer - Virtual Assistant
Start Date
30/11/2024
End Date
15/12/2024
Job Description
Prioritizing emails from most to least important and scheduling appointments using assigned calendar links. Managing a high volume of 200 to 400 emails daily and responding to 120 to 150 emails daily. Creating accurate profile documentation in HubSpot to facilitate closing deals for financial plans. Enter data into CRM (HubSpot) accurately and updating existing data records Verifying accuracy of data and error
Company Name 2
IntouchCX
Job Title
Airbnb Support Ambassador - Resolutions II Department
Start Date
09/02/2024
End Date
31/10/2024
Job Description
Facilitating reservation cancellations and modifications efficiently and courteously to ensure customer satisfaction. Providing detailed information on availabilities, rates, amenities, and other booking-related inquiries to assist customers in making informed decisions. Educating customers on the terms and conditions associated with booking information to manage expectations and avoid misunderstandings. Managing refund and reimbursement processes promptly and accurately in accordance with company policies and procedures. Effectively managing incoming phone calls and emails, promptly addressing customer inquiries and concerns to provide exceptional service and support
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Video Editing | Video Editing
Business Skills
Social Media Management | Customer Relationship Management (CRM)
Communication