My name is Michael Oyanan and I have over five years of experience as a Team Leader in a call center and more than a year of experience as a Virtual Assistant. During my time as a Team Leader, I honed my skills in managing diverse teams, improving performance metrics, and delivering excellent customer service. I am well-versed in coaching, conflict resolution, and implementing process improvements to ensure efficiency and quality. As a Virtual Assistant, I’ve expanded my expertise in remote operations, including scheduling, email management, customer support, and administrative tasks. My ability to adapt to different tools and technologies has been a significant asset in ensuring seamless operations and client satisfaction. With a proven track record in both leadership and virtual support, I bring strong organizational skills, attention to detail, and a results-driven approach to any role I undertake.