I have a diverse background that combines customer service expertise and healthcare experience, making me a versatile and effective Virtual Medical Assistant. In the healthcare field, I've worked as an Insurance Specialist at Sykes (Centene Corporation), where I developed a deep understanding of medical claims processes and member benefits. My role at Elica Health Centers as a Virtual Administrative Medical Assistant further honed my skills in managing medical records, handling electronic prescriptions, and scheduling appointments with a strong focus on accuracy and patient satisfaction. I also have experience as an Appointment Setter at Aderis Telehealth Clinic, where I coordinated telehealth appointments for behavioral and pain management, ensuring seamless patient engagement. Most recently, as a Patient Care Coordinator for a Weight Loss Program, I streamlined patient onboarding and treatment plans, demonstrating my organizational skills and commitment to providing exceptional care. My passion for patient-centered service, combined with my ability to multitask in fast-paced environments, ensures that I deliver efficient support while maintaining a high level of empathy and professionalism.