Michelle De Guzman
mitzdeguzman21@gmail.com
09693097441
PH
About Me
I am dedicated and hardworking individual with a strong commitment in delivering quality results. Im a mother of 3 kids and I have developed excellent time management and multi tasking skills.
Basic Information
Full Name
Michelle De Guzman
Email Address
mitzdeguzman21@gmail.com
Phone
09693097441
Location
PH
Education
Education Completed
High School
Institution/School
University of the Philippines, Diliman
Field of Study
Speech Communication
Graduation Year
1998 Undergraduate
Current Enrollment
Graduated
GPA/Grade
2.25
Certifications
Achievements
Work & Experience
Company Name 1
Citigroup Inc
Job Title
Unit Manager
Start Date
07202015
End Date
05202023
Job Description
Supervise 15 agents on Customer Service department of Citibank. Specialize on handling and delivering excellent customer service.
Company Name 2
VXI
Job Title
Supervisor
Start Date
02092015
End Date
06152015
Job Description
Handled 20 agents for Customer Service assistance. Coaching and mentoring when it comes about the process and to deal with customers.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Copy writing & Content Creation | Copy writing & Content Creation
Business Skills
Project Management | Social Media Management | Customer Relationship Management (CRM)
Communication