Keith Lamaclamac
keith.lamaclamac@gmail.com
09688913161
PH
About Me
Dedicated and results-oriented professional with expertise in account management, medical billing, revenue cycle management, customer service, and effective people management. I thrive on challenges, leveraging my drive, organization, and street-smart approach to excel as a self-starter. As a dynamic leader in progress, I bring a unique blend of skills and an unwavering commitment to achieving goals. Beyond my professional pursuits, I'm a voracious reader, a part-time math enthusiast, and a full-time believer in turning dreams into reality.
Basic Information
Full Name
Keith Lamaclamac
Email Address
keith.lamaclamac@gmail.com
Phone
09688913161
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Xavier University - Ateneo de Cagayan
Field of Study
Accountancy
Graduation Year
2015
Current Enrollment
Graduated
GPA/Grade
3
Certifications
Achievements
Work & Experience
Company Name 1
My Mountain Mover, Inc.
Job Title
Account Manager
Start Date
17/04/2023
End Date
26/12/2024
Job Description
▪ Coordinates with and assists the Placements Team regarding new, replacement, and add on accounts.
▪ Schedules and facilitates the VA onboarding, client setup, and client onboarding.
▪ Responsible for the day-to-day operations of the department
▪ Manages CRM database including activities but not limited to data entry, data refinement, creation of reports/dashboard,
data analysis, interpretation, and data quality control.
▪ Leverages on project management tools and coordinate with relevant team members regarding specific tasks
▪ Supports the execution of marketing and sales strategies for the account and business growth.
▪ Develops initiatives to contribute incremental revenue growth and organizational organic growth.
▪ Provides overall guidance, direction, and encouraging harmony and collaboration within accounts and across teams.
▪ Promotes and facilitates account growth through upselling (add-ons, referrals, and business reviews)
▪ Offers expert advice to clients in handling their VAs.
▪ Manages retention for both client and VAs handled.
▪ Contributes to team effort by accomplishing related results as needed.
▪ Investigates and resolves all client-VA disputes.
▪ Conducts periodic client check-ins.
▪ Ensures client satisfaction, retention, and loyalty.
▪ Handles simple and complicated cancellations and escalate to SR MGR and IM Dept Head if necessary.
▪ Investigates and resolves all VA offenses/misconduct.
▪ Conducts periodic VA check-ins.
▪ Ensures acceptable and reasonable VA turnover/attrition rate.
▪ Handles resignations and backouts and escalate to HR, SR MGR, IM Dept Head only if necessary.
Company Name 2
HealthRecon Connect Philippines
Job Title
AR Team Leader
Start Date
01/09/2022
End Date
17/04/2023
Job Description
▪ Ensure and plan effective ways of managing the volume, accordingly in terms of the availability of volume and any
additional agents are benched or moved to QA function etc.
▪ Develop AR Analysis for the assigned client portfolio and present it to the leadership and counterparts from clients.
▪ Exhaust all efforts when a client wants to terminate their contract.
▪ Conduct On-the-Job Training (OJT) for team members when necessary.
▪ Ensure that team members adhere to the company values.
▪ Manages CRM database including activities but not limited to data entry, data refinement, creation of reports/dashboard,
data analysis, interpretation, and data quality control.
▪ Supports the execution of marketing and sales strategies for the account and business growth.
▪ Assists clients in initial setup, technical and functional support, and delegation of tasks.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Customer Relationship Management (CRM)
Communication