I am Joy Lapitan Amadeo and I am a dedicated professional with a strong background in education and customer service. I was born on July 31, 1997, in the Philippines, I hold a Bachelor of Elementary Education in Special Education (BEED-SPED), graduating cum laude from Cebu Normal University in June 2021. Currently, I am pursuing my Master's degree in Educational Management at Richmindale School Institute in Dubai, expected to complete in July 2024. My work experience includes over a year as a healthcare agent in the BPO sector, where I honed my skills in customer service by addressing inquiries and providing support to clients. I also worked as a customer service representative for Global Empire Corporation and Wipro Limited, where she focused on enhancing customer satisfaction through effective communication and problem resolution. Additionally, I have experience as a cashier at Metro Retail Stores Group Inc. and Sanford Marketing Corp., managing transactions with accuracy and efficiency. In the educational field, I served as an ESL teacher at Winning English Academy, where I taught English grammar and conversational skills to students. I am currently an online teacher at Richmindale School Institute, utilizing various digital platforms to create engaging virtual classrooms that cater to diverse learning styles. My expertise encompasses active listening, complaint resolution, digital literacy, and adaptive teaching methods, all of which contribute to my ability to foster a positive learning environment. My commitment to education and customer service reflects my passion for helping others succeed, whether in the classroom or through direct client interaction.