You can call me Jess. I was born on June 12, 1998. With over six years of experience in the BPO industry and as a Virtual Assistant/ Social Media Manager (Plus graphic design!), I specialize in appointment setting, billing, claims management, customer retention, and social media strategy. My expertise allows me to streamline operations, enhance customer experiences, and drive business growth. As a sanguine personality, I thrive in dynamic environments and enjoy building strong relationships with clients and teams. I’m a multitasker who brings energy, enthusiasm, and a positive attitude to everything I do. Outside of work, I’m a proud mom of two, which has taught me the art of time management and balancing priorities. I’m always eager to learn and grow, embracing new challenges along the way.