Marjorie Sablan
marjorie.mejia0401@gmail.com
09954994563
PH
About Me
I am a proficient Customer Service Representative with more than 8 years of experience in customer service. Superior ability to listen and assess customers needs and offer satisfactory solutions. Offer assistance in a friendly and professional manner.
Basic Information
Full Name
Marjorie Sablan
Email Address
marjorie.mejia0401@gmail.com
Phone
09954994563
Location
PH
Education
Education Completed
High School
Institution/School
Kalayaan National Highschool
Field of Study
Graduation Year
2012
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
accenture
Job Title
Clinical Support Coordinator
Start Date
04/07/2020
End Date
31/12/2024
Job Description
-Contact insurance carriers to verify patient’s insurance eligibility, benefits and requirements.
-Request, track and obtain pre-authorization from insurance carriers within time allotted for medical and services.
-Request, follow up and secure prior-authorizations prior to services being performed.
-Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.
-Communicate any insurance changes or trends among team.
-Maintains a level of productivity suitable for the department.
-Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format.
Company Name 2
Iqor
Job Title
Senior
Start Date
04/07/2019
End Date
01/05/2020
Job Description
•Actively listen to customers to understand their issues or concerns
•Interview clients to gather information useful in providing recommendations and solutions to a technical problem.
•Install, configure, and troubleshoot computer systems, servers, and network issues
•Provide daily technical support services for information technology establishments
•Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
•Document and track customer issues using a ticketing system to ensure quick resolution
•Explain highly technical details to customers using simple understandable terms
•Guide and direct the activities of less experienced tech support personnel
•Maintain an up-to-date knowledge of company products and services
•Educate customers on the features of company products/services to minimize technical challenges
•Follow-up on customers to ensure their issues are completely resolved
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Customer Relationship Management (CRM)
Communication