Talent Headshot
Lyca Grace Pogata
pogatalycagrace@gmail.com
+639486493106
PH
About Me
I've worked in a variety of customer service positions throughout my career, ranging from hospitality to technical assistance. I've honed my communication and problem-solving abilities, and I'm excited to apply these skills to a new career in a different field. Throughout my customer service profession, I've learnt how to connect effectively with customers from many backgrounds. This has allowed me to develop excellent relationships with both clients and coworkers, and I'm delighted to continue this approach in my new post.
Basic Information
Full Name
Lyca Grace Pogata
Email Address
pogatalycagrace@gmail.com
Phone
+639486493106
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Davao Del Norte State College
Field of Study
Bachelor of Science in Tourism Management
Graduation Year
2022
Current Enrollment
Graduated
GPA/Grade
89.50
Certifications
Achievements
Work & Experience
Company Name 1
GigFire
Job Title
Customer Support Level 1
Start Date
05/09/2023
End Date
30/11/2024
Job Description
Technical Support and Customer Representative Answering phone calls, text message, emails and chat Assist and help customer troubleshoot issues Resolved concerns in a timely manner
Company Name 2
VXI Davao City
Job Title
AT&T Mobility Technical Support
Start Date
08/02/2022
End Date
22/08/2023
Job Description
Answering Phone calls Troubleshoot customer issues Assist Customer in general Issues Follow up customer tickets
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Mobile Development | Game Development
Creative Skills
Video Editing | Photography | Video Editing | Photography
Business Skills
Project Management | Sales & Lead Generation | Product Management | Customer Relationship Management (CRM)
Communication