Company Name 1
Infinity Web Services
Job Title
Non-voice Customer Service Representative
Job Description
In this role, I was responsible for answering phone calls from current, past, and prospective customers. I listened to their questions, provided pre-authorization for medical treatments, and assisted with inquiries about co-payments and related matters. When a customer called with a complaint, I took the time to address their concerns and worked towards resolving the issue in a way that left them feeling satisfied and valued. My goal was to provide excellent service and ensure every customer had a positive experience.
Company Name 2
JS Gaisano
Job Title
Graphic Artist/Social Media Manager
Job Description
My role involved collaborating with the marketing team to develop creative concepts, ensuring that all graphics aligned with our brand guidelines and marketing objectives. I was proficient in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and had a keen eye for detail. I managed multiple projects simultaneously and met tight deadlines. Additionally, I stayed updated with the latest design trends and social media best practices to ensure our content remained fresh and engaging.