As a customer support agent I handle different accounts like retail, travel and healthcare account. Also a production associate in back office position in news department directly to client. I interact with customers across various channels such as email, phone calls and live chat. All of this is International account. I Listen carefully to understand the problem or request and asks follow-up questions to gather more information if necessary. I provide accurate, relevant information to address customer queries. This could involve product details, services offered, order statuses, return policies, or troubleshooting steps. I assist customers in placing orders in retail account, making modifications, or providing tracking information. For me a key part of this role involves becoming familiar with the company’s products, services, and internal systems in order to assist customers effectively.