Company Name 1
Tactical Back Office
Job Title
Customer Service Representative
Job Description
HEALTHCARE ACCOUNT
Medical Records Data Entry (Prescription, diagnosis,
IDC10)
Outbound Calls with the Doctors, Doctor’s Office and
Patients)
Inbound calls with the Patients
Company Name 2
Teleperformance
Job Title
Supervisor and Customer Service Representative
Job Description
HEALTHCARE ACCOUNT
Helping members to check their insurance coverage.
Provide inquiries about their insurance
Supervised the team, coaching and make goals
Analyzed customer service trends to discover areas of
opportunity and provide feedback to management
Responded to customer requests, offering excellent
support and tailored recommendations to address
needs