Talent Headshot
JOY PANAGUITON
Joy.panaguiton14@gmail.com
09388208237
PH
About Me
Hello, My name is Joy, 27 years old, married and has a 16 month old son. I've been working in a BPO and Virtual Assistant for more than 6 years now. I started as customer service representative and worked my way up to become a trainer and supervisor. The accounts that I handled are financial account, travel account, law firm account and healthcare account. I have an excellent communication skills both verbal and written. I would say that communication is my strength and I was able to learn and develop some skills from my previous jobs that might add value to your growing company.
Basic Information
Full Name
JOY PANAGUITON
Email Address
Joy.panaguiton14@gmail.com
Phone
09388208237
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
STI West Negros University
Field of Study
Bachelor of Secondary Education major in English
Graduation Year
2022
Current Enrollment
Not Currently Enrolled
GPA/Grade
1.95 or 96%
Certifications
Achievements
Work & Experience
Company Name 1
Tactical Back Office
Job Title
Customer Service Representative
Start Date
04/03/2024
End Date
28/09/2024
Job Description
HEALTHCARE ACCOUNT Medical Records Data Entry (Prescription, diagnosis, IDC10) Outbound Calls with the Doctors, Doctor’s Office and Patients) Inbound calls with the Patients
Company Name 2
Teleperformance
Job Title
Supervisor and Customer Service Representative
Start Date
05/09/2022
End Date
30/03/2024
Job Description
HEALTHCARE ACCOUNT Helping members to check their insurance coverage. Provide inquiries about their insurance Supervised the team, coaching and make goals Analyzed customer service trends to discover areas of opportunity and provide feedback to management Responded to customer requests, offering excellent support and tailored recommendations to address needs
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Copy writing & Content Creation
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM)
Communication