Company Name 1
Good Night Medical / QUIPT
Job Title
Medical Receptionist
Job Description
*Specialized in insurance processing, accurately verifying doctor's prescriptions, and expediting administrative workflows.
*Adroitly managed multi-tasking responsibilities, coordinating inbound and outbound customer calls.
*Developed proficiency in medical coding and billing, significantly reducing processing errors and enhancing billing efficiency.
*Excelled under pressure, consistently delivering high-quality results and maintaining operational integrity.
Company Name 2
ThriveMarket
Job Title
Support Specialist / Order Processing, CSR, Retention
Job Description
*Provide weekly status report of activities completed and planned for the following week to the Contract Team Leader.
*Assess and provide recommendations on:
• Agent productivity
• Access to information
• Taking Sup chats whenever a member ask for a Supervisor
• Discuss weekly updates and offers
• Contacts handled without adding resources
• Staffing Levels based on volume and hours of
operation
*Identify opportunities to reduce costs, improve service and
enhance overall customer satisfaction.