Gericka Venice Gucio
gcgrckvnx@gmail.com
639989500974
PH
About Me
To introduced myself, my name is Gericka Venice Gucio. I am currently looking for a remote full-time job while I manage and help my mother with our home business. I would say that I am also a person who is committed. I spent time and effort to finish my work. Also, I I love doing things in a systematic way, and being well-organized. I am an active person and I like trying new things and learn new stuff.
Basic Information
Full Name
Gericka Venice Gucio
Email Address
gcgrckvnx@gmail.com
Phone
639989500974
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Emilio Aguinaldo College
Field of Study
BS Occupational Therapy
Graduation Year
2020
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
HP Service Center
Job Title
Case Management Agent - Customer Service
Start Date
10/01/2023
End Date
30/12/2023
Job Description
Communicate with client‘s technical complaints
Handled data entry with high volume of reported cases for Most of the Top Clients
Appointment Scheduling with Clients and Onsite Engineers
Support customer with technical instructions and troubleshooting techniques
Company Name 2
FDS E-Commerce Marketing
Job Title
General Head Manager - Customer Service
Start Date
16/01/2024
End Date
22/12/2024
Job Description
Attend to customer support via Email & Chat
Follow up team for pending concerns & receiving cases
Taking new orders
Updating Data sheets
Making new SOPs and templates
Conducting daily reports and weekly meetings
Training new members
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Graphic Design | Video Editing | Copy writing & Content Creation | Graphic Design | Video Editing | Copy writing & Content Creation
Business Skills
Project Management | Social Media Management | Product Management | Customer Relationship Management (CRM)
Communication