Talent Headshot
Catherine Paguia
cathpaguia04@gmail.com
09936123657
PH
About Me
Hi! You can call me Cath for short. I am 27 years old and currently residing at Bulacan, Philippines. I have work with the BPO industry as a Customer Service Representative for 2 years and my duty in that role is to provide excellent customer service and provides solution to whatever the customer's problems are. I am also working as a freelancer for almost a year now with a DME company wherein we have the ability to provide outstanding administrative support in a medical setting. I am highly organized, detail-oriented, and proficient in various software applications, allowing me to manage appointments, schedules, and patient records with ease. I look forward to learn more and have my knowledge be expanded not in just the line of business I am working with right now and I also want to expand and have multiple skills that I can apply whenever or whichever work that I will have in the future.
Basic Information
Full Name
Catherine Paguia
Email Address
cathpaguia04@gmail.com
Phone
09936123657
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Bulacan State University
Field of Study
Education
Graduation Year
2015
Current Enrollment
Not Currently Enrolled
GPA/Grade
NA
Certifications
Achievements
Work & Experience
Company Name 1
Continuum Global Solutions
Job Title
Customer Care Associate / Pharmacy Help desk Representative
Start Date
23/11/2022
End Date
15/03/2024
Job Description
Receiving phone calls from pharmacist or pharmacy technicians who needs help with a patients medicine claims. We are helping them by providing an override for a claim that was rejected by the insurance. Collecting patients information based on HIPPA guidelines. Also trained as Premium Billing Representative, wherein we are assisting patients to pay their premium plan and also creating request or task for the insurance if the patient has some request.
Company Name 2
Verohealth
Job Title
Medical Equipment Delivery & Support Specialist | Patient Care Coordinator
Start Date
End Date
28/12/2024
Job Description
Doing outbound and inbound calls to potential patients who needs their durable medical equipment. Provides time and date for equipment delivery and helping a patient to check for the status of their machine order from the insurance.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Customer Relationship Management (CRM)
Communication