Joanna Paula Cheng
paula010895@gmail.com
3404736442
US
About Me
I've worked in customer service for seven years. Throughout my career, I have developed a deep understanding of customer needs, problem-solving techniques, and the importance of delivering outstanding service consistently.
In my time working across various industries, I've gained valuable skills in handling a wide range of customer inquiries, resolving issues efficiently, and maintaining a positive, customer-focused attitude under pressure. I’ve worked with diverse teams, trained new staff, and contributed to initiatives that improve customer satisfaction and loyalty.
What drives me is the ability to make a real difference in the customer experience, whether it's answering a simple question or navigating a complex issue. I am passionate about building strong relationships with customers and ensuring that every interaction leaves them feeling heard, valued, and supported.
Basic Information
Full Name
Joanna Paula Cheng
Email Address
paula010895@gmail.com
Phone
3404736442
Location
US
Education
Education Completed
Bachelor Degree
Institution/School
National College of Business and Arts
Field of Study
Marketing
Graduation Year
2016
Current Enrollment
Graduated
GPA/Grade
1.75
Certifications
Achievements
Work & Experience
Company Name 1
Elevate Holistics
Job Title
Medical Support Specialist
Start Date
15/08/2024
End Date
18/12/2024
Job Description
Provide timely and accurate responses to patient inquiries via email and live chat. Address questions related
to the MMJ card application process, including eligibility requirements, documentation, and required steps.
Assist patients in understanding the steps to apply for their MMJ card, from registration to submission of
necessary medical documentation. Clarify state-specific regulations and assist with questions about
qualifying medical conditions. Identify and resolve common issues faced by patients, such as problems with
online applications, document uploads, account access, or submission errors. Provide solutions for technical
difficulties related to forms or the application portal. Deliver high-quality, empathetic support, maintaining a
positive and professional demeanor even in challenging situations. Ensure that patients feel heard,
supported, and confident in the MMJ card application process.
Company Name 2
Cavista PH
Job Title
Billing/Technical Support Specialist
Start Date
10/09/2022
End Date
20/10/2023
Job Description
Provide technical support and assistance to healthcare professionals, administrators, and end-users
utilizing Axxess solutions and other medical tools. Troubleshoot software and hardware issues, system
errors, and user-related problems reported by customers, diagnosing root causes and implementing
solutions in a timely manner. Serve as a subject matter expert on Axxess solutions, including electronic
health record (EHR) software, billing and coding tools, telehealth platforms, and other healthcare technology
products.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Business Skills
Digital Marketing | SEO & SEM | Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM)
Communication