Romalyn Espiritu
espirituromalyn01@gmail.com
09454275618
PH
About Me
Good day! My name is Romalyn Espiritu, and I bring over three years of experience in the BPO industry, focusing on administrative support, health, and fraud management. Throughout my career, I have honed my skills in maintaining operational efficiency, ensuring compliance, and safeguarding both employee welfare and company assets.
Basic Information
Full Name
Romalyn Espiritu
Email Address
espirituromalyn01@gmail.com
Phone
09454275618
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Field of Study
Tourism Management
Graduation Year
2019
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
RGMTSI
Job Title
Secretary/Receptionist
Start Date
05/01/2021
End Date
31/05/2021
Job Description
Greeted and assisted visitors, ensuring professional and welcoming environment. Maintained office supplies, managed files, and performed clerical duties such as filing, faxing, and photocopying. Prepared documents, reports, and correspondence, ensuring accuracy and timely delivery. Assisted with data entry, managed calendars, and supported various departments as needed.
Company Name 2
Accenture
Job Title
PURCHASING STAFF
Start Date
29/08/2022
End Date
30/11/2024
Job Description
Analyzed and processed mail pertaining to health insurance claims, denials, and appeals,
● assuring compliance with healthcare regulations.
● Responded to client inquiries about policy benefits, claim status, and coverage specifics
various
● channels (emails, letters).
● Reviewed and verified incoming correspondence for accuracy and relevance, working wi
internal departments to resolve any problems.
● Collect, analyze, and interpret large datasets related to content moderation and platform
activity.
● Generate reports on content trends, violations, and user behavior.
● Develop dashboards to track performance metrics, moderation efficiency, and user satisfactio
● Identify patterns and provide actionable insights to improve moderation policies and
processes.
● Collaborate with product and engineering teams to design data-driven solutions for content
moderation challenge
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Graphic Design | Copy writing & Content Creation | Graphic Design
Business Skills
Project Management | Customer Relationship Management (CRM)
Communication