Hi, my name is Carlo Gernale but you can just call me Carl! I’ve been in customer care for 8 years, including 2 years at American Express as a chat support representative. There, I helped customers with their credit card bills and gained strong communication and problem-solving skills. I enjoy helping people and making their experience as smooth as possible. In my free time, I like travelling, playing basketball as a sport and playing video games , I also love spending time with my family and watching movies and series on netflix.